At Horkmaal, we want you to have a smooth and satisfying shopping experience. If there is a problem with your order, please contact our customer support team as soon as possible.

1. Eligibility for Return

A product may be eligible for return or replacement if:

• You received the wrong product.
• The product is damaged when received.
• The product has a manufacturing defect.
• The product received is significantly different from the product description.
• An item is missing from your confirmed order.

Return eligibility may vary depending on the product category and manufacturer warranty.

2. Return Time

Customers should contact Horkmaal within 7hj of receiving the product to request a return or replacement.

Products reported after the applicable return period may not be eligible for return.

3. Product Condition

To qualify for a return, the product should generally be:

• Unused or in acceptable original condition.
• Returned with original packaging.
• Returned with available accessories, manuals, warranty cards, and other included items.
• Accompanied by the order information or proof of purchase.

Products showing damage caused by misuse, accidents, unauthorized modification, or improper handling may not qualify for return.

5. Unboxing & Delivery Issues

Customers are encouraged to check the package and product carefully after receiving the order.

If you receive a damaged, incorrect, or incomplete product, please contact Horkmaal as soon as possible and provide your order details and relevant photos or videos when requested. 

6. Change of Mind

Returns due only to a change of mind may be subject to Horkmaal’s individual product and category policy.

Certain products may not be eligible for change-of-mind returns because of hygiene, software, consumable, customized, or other product-specific considerations.

7. Refund Process

Once a return is received and inspected, our team will determine whether the product qualifies for a refund or replacement.

If a refund is approved, the amount will be returned using the applicable refund method.

Depending on the payment method and financial service provider, processing time may vary.

7. Replacement

Where appropriate and available, Horkmaal may offer a replacement instead of a refund.

Replacement availability depends on stock and product condition.

8. Delivery Charges

Delivery or return charges may vary depending on the reason for the return.

If the issue is caused by an incorrect, damaged, defective, or incomplete product supplied by Horkmaal, applicable return delivery costs may be handled according to our internal return policy.

9. Warranty

Products covered by a manufacturer or seller warranty will be handled according to the applicable warranty terms.

Warranty coverage does not necessarily cover damage caused by misuse, accidents, unauthorized repairs, physical damage, or normal wear and tear.

10. How to Request a Return

To request a return or replacement, contact Horkmaal Customer Support with:

• Order number
• Customer name
• Phone number
• Product name
• Reason for return
• Photos or videos, where applicable

Our support team will guide you through the next steps.

11. Policy Updates

Horkmaal reserves the right to update this Refund & Returns Policy when necessary. Any updated policy will be published on this page.